Software Engineer - Technical Services

at  Agilysys Inc

Agilysys provides industry-leading modern cloud-native solutions for Hospitality. Our 100% hospitality focus Agilysys software, solutions and services have been expressly engineered to optimize Return on Experience at every guest & staff touchpoint. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees.
Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. For more information, visit

REQUIREMENTS FOR SUCCESS:

• Bachelor’s degree in Software Engineering, Computer Science, or a related field of study.
• 2 years of experience with .NET Framework, SQL Server, ASP.NET, ASP.NET Web API, MVC, or C#.
• 1 year of experience with .NET-based development of database-driven applications.
• Experience with T-SQL Stored Procedure and SQL query development.
• Microsoft Visual Studio 2015, TFS environment.
• At least two years of customer service experience in a technical environment.
• The position requires at least 60-70% travel across the United States and Internationally.
• Experience with customer and scenario focused engineering in a consultative environment is strongly preferred.
• Capable of enterprise software implementations.
• Strong communication skills (written and verbal) with an ability to work with corporate stakeholders and technical experts.
• Excellent organizational, and time management skills.
• Excellent judgment to influence product roadmap direction, features, and priorities.
• Proven track record of successfully shipping multiple commercial software products and services to market.
• Able to obtain a gaming license.

OTHER DESIRED EXPERIENCE:

• Hospitality experience.
• Experience shipping software in globalized and localized environments.
• Exposure to delivering software as a service.
• Able to travel internationally.
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  Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
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  The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
  Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
  EEO/AAP Employer
  M/F/V/D

ROLE SUMMARY:

The Software Engineer – Technical Services is responsible for all technical services provided to Agilysys customers. You will work directly with Implementation, Support, Integration, and Software Engineering to create/follow and maintain all technical processes and procedures surrounding product implementation, configuration, integration, import, and upgrade services.

YOUR DUTIES WILL INCLUDE:

• Consult with customers regarding operational considerations and configuration of systems to support customer requirements. Make recommendations to utilize full advantages of Agilysys product line while minimizing operational loss.
• Monitor live operations by providing end user assistance for the Agilysys product line implemented at customer sites.
• Gather technical site requirements, technically review and recommend operational design as it pertains to installation preparedness.
• Create test cases and technical documentation of code developed.
• Troubleshooting Implementation issues and working with development to resolve.
• Accurate management of developed code in our source control provider (TFS).
• Working with Program Management to ensure features conform to specification.
• Working with Quality Assurance to ensure features meet standards of quality and robustness.
• Collaborate with Engineering, Project Management and Leadership to resolve all issues encountered with day-to-day activities.