Software Implementation Consultant

at  AlayaCare

• Full-time / Permanent role
• Hybrid (mix of WFH and in-office)
• Sydney, Melbourne, Brisbane, or Adelaide location preferred

DOES A COMPETITIVE SALARY PACKAGE WITH BONUS COMPANY STOCK, FLEXIBLE HYBRID WORK, 5 WELLNESS DAYS/YEAR, UP TO 90 DAYS/YEAR WORKING FROM ANYWHERE IN THE WORLD, BONUS FLEXIBLE BENEFITS PACKAGE OF $1250/YEAR AND A FANTASTIC TEAM CULTURE SPIKE YOUR INTEREST?

AlayaCare are seeking an individual experienced in SaaS Implementation to join our Professional Services team as a Software Implementation Consultant.

ABOUT THE ROLE

Reporting to the Professional Services Manager, our Implementation Consultants work as part of the Professional Services team to implement our software for customers post the sales process and provide consulting and training activities post implementation. Our consultants lead concurrent projects, understanding customer needs in detail, building and finding solutions to meet these needs, and then ensuring the solution is working as expected before our Customer Experience team take over.

MORE SPECIFICALLY, YOU WILL BE COMPLETING TASKS SUCH AS:

• Leading workshops with customers to elicit, document,understand and analyse their business processes and requirements.
• Preparing project documents, such as requirements and solution design documents.
• Providing training to customers, typically through a train-the-trainer model.
• Configuring customer database and back-end software parameters to meet customerrequirements.
• Assist with data migration activities that include supporting customers with using our data import templates and helping resolve validation errors.
• Addressing and resolving customer issues during their implementation related to functional aspects of the AlayaCare Cloud application with the help of team members across AlayaCare.
• Supporting Project Managers in managing customer communications.
• Providing phone / video conference / on-site, strategic, and tactical consulting.
• Learning and mastering our implementation best practices, methodologies, and otherintellectual capital aimed at delivering value to our customers.
• Leading various post implementation projects and customer tasks as assigned.
• Learning of the product, industry knowledge, and consulting skills inpreparation for owning implementation projects.
• Achieving and maintaining a utilisation billability target of 75% or higher after a ramp-up period.