SOFTWARE OPERATIONS LEAD

at  Manitoba Hydro

GREAT BENEFITS

• Competitive salary and benefits package.
• Defined-benefit pension plan.
• Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life

and community.

• Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on

nature of work, operational requirements and work location.
Manitoba Hydro is a leader among energy companies in North America, recognized for providing highly reliable service and
exceptional customer satisfaction. Join our team of Manitoba’s best as we continue to build a company that supports innovation,
commitment, and customer service, while actively supporting a diverse, equitable and inclusive workplace.
We are looking for a Software Operations Lead to join our team. Under the general direction of the Manager, IT Operations, the
Software Operations Lead will supervise, plan, assign work, and support employees in the Software Operation section of the IT
Operations Department. This includes overseeing the Microsoft 365 Administration, Mobile Devices, Content Services, and Software
Licencing groups.

governance, and identify and document business and technical capabilities.

• Represent Manitoba Hydro when engaging with software vendors.
• Recommend the selection and training of section employees, plan for and provide ongoing employee development, an

• Lead the section in identifying, planning, prioritizing, allocating, monitoring, and delivering on core enterprise workloads to
  ensure highly available, secure, and compliant infrastructure specialties, including M365 administration, content management

systems, mobile, software asset management (SAM), and related technologies.

• Participate and supervise large complex enterprise-wide IT-related projects and technical upgrades, ensuring that

technologies and operational standards align with enterprise requirements/expectations for business continuity, availability,

and disaster recovery.

• Provide advice in the preparation of procurement documents related to large software purchases, the establishment of vendor

record contracts, and manage software maintenance renewals with the Value Management Office.

• Ensure 24x7x365 support for critical systems, address root causes of faults, and communicate with stakeholders during

incidents.

• Coordinate resource allocation for projects and plan, schedule, and delegate work within IT and across the enterprise.
• Prepare business plans, budgets, workload projections, and technology roadmaps, aligning section goals with Manitoba

Hydro’s short-term and long-term goals.

• Collaborate with Enterprise Architecture and Cyber Security Office to develop, maintain, and promote technology standards,

technical capability guidelines, and/or guardrails, continuously develop and improve enterprise agile architecture and

governance, and identify and document business and technical capabilities.

• Represent Manitoba Hydro when engaging with software vendors.
• Recommend the selection and training of section employees, plan for and provide ongoing employee development, and

conduct employee performance evaluations to ensure performance meets established standards.

• Ensures process efficiency by implementing the key performance indicators and suggesting improvements to the process

continuously.

• Apply continuous improvement methods (e.g., Agile) to all activities, stay updated on IT trends, and communicate them to

employees and management.

• Participate in technology security related audits and prepare responses and action plans to address gaps identified.
• Participate in an on-call rotation.