Software Support Engineer

at  Atlas Copco Polska Sp z o o

SOFTWARE SUPPORT ENGINEER

Functional area: Information Technology
Country: Poland
City: Gromadka, Boleslawiec region
Company name: Atlas Copco Polska Sp. z o. o.
Date of posting: Sep 20, 2024
If you have just finished your undergraduate studies or master courses in computer science or a similar field or are close to finishing them, then this is an exciting opportunity for you. We are looking for IT professionals at the beginning of their careers who would like to become a member of a global support team with the chance to help shape our global software service offer.
As part of our Industrial Technique Service Division, you will be a key member of our global software support hub. As Software Support Junior Engineer, you will support our customer centers worldwide during project implementations for our error-proofing and data analysis solutions and provide services within software maintenance contracts.
In this mission, you will become the connection point between our customers, the project managers and technicians in our customer centers, and the R&D departments of our product companies in Sweden, Germany and Italy.

START A JOURNEY TOWARDS SOMETHING GREATER

At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our caring culture and leading-edge technology enable us to innovate for a sustainable future. With us you become part of a global community of passionate people making a tangible impact on people’s lives.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

• Deploy software solutions remotely
• React on alerts sent by customer systems and analyze and solve issues via remote access or by escalating them to a product company
• Document all activities in a ticket system
• Process IT and performance reports from installed systems and forward them to customer centers.
• Develop and maintain the IT infrastructure in the hub for testing and trainings
• Support our product companies in testing new software releases
• Create and maintain a knowledge base with best practices from your experience
• Keep your knowledge up-to-date by participating in internal and external trainings and from time to time in software installations worldwide at customers’ production sites.