Software Support Engineer, Customer Engineering

at  Adobe

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Customer Engineering team is looking for a passionate Software Developer to assist our merchant’s support cases for Adobe Commerce. Your main function will be to lead and execute the QA of the EMEA Tier III Support Development team. In your day-to-day work, you can expect to be part of a highly collaborative team in a Kanban environment. Working with the rest of the support team and merchants to reproduce complex issues along with high quality test cases, testing patches before merchant release. This role comes with exposure to a high degree of complexity and scale. You can also expect to spend part of your time on investigating how test automation and tooling could drive quality, as we are not merely content with solving issues, but in consistently building capabilities to preempt them. We operate a platform powered by Adobe Commerce that includes client experience, build and deploy analysis, production applications and infrastructure.
What you will do
Take ownership of customer escalations and drive them to completion
Reproduce issues and to deliver implemented fixes into the mainline
Testing back ported and debug patches
Driving continual improvements to our testing tools and practices
Provide leadership and mentoring to quality assurance engineers across our teams
Participate in swarming activites with the extended support teams
Help drive cross-team automation initiatives
Actively participate in architecture discussions and proposes solutions to system and product changes
Cross-team collaboration and communication
Develop and maintain test suites for team needs.
Maintain tooling for quality patches delivery
Available for on-call rotation, work off-hours, holiday and weekend hours as required
What You Need To Succeed
5+ years’ experience in web application test development.
Proven experience with PHP8 and Object-oriented programming
Solid understanding of different testing techniques and QA theory
Exposure to HTML, CSS, JavaScript, and jQuery
MySQL knowledge. Ability to read, write and analyze SQL queries
Capable of debugging complex issues using debugging tools
Understanding of Linux, Docker, Git
Experience with API (REST, SOAP, GraphQL)
Able to communicate clearly and expertly with our customers
Exposure to AWS, Elasticsearch, Redis, New Relic is beneficial
Experience with Adobe Commerce and performance testing web applications is a huge plus
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.
Learn more about a day in the life at Adobe: http://www.adobe.com/aboutadobe/careeropp/fma/dayinthelife/
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees

Please refer the Job description for details