Software Support Engineer

at  IBM

Introduction
At IBM, work is more than a job - it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
We have 1 position available for an enthusiastic Support Engineer, in our world-wide customer support team for IBM Compilers for Enterprise Systems group in IBM z Systems.We are seeking a motivated and innovative individual to provide remote technical support. This role specializes in problem determination/problem source identification skills for compilers and software built using these compilers, utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
The responsibilities include the ability to communicate action plans to the customer or IBM representative as appropriate, recommend and implement new, or improvements to existing, technical support tools, procedures, and processes, and contribute to department attainment of organizational objectives and high customer satisfaction.
This position requires a comprehensive understanding of, or the willingness to learn about, compilers and z/OS operating systems, proven experience using general troubleshooting tools and commands for this platform, and knowledge of tools and commands for analyzing system and heap dumps. Familiarity with troubleshooting compiled applications is essential.
The individual will work with all Technical Support teams within IBM and desire to continuously learn and share expertise.
Excellent written and spoken English skills are required.

Required Technical and Professional Expertise

• Experience in a customer facing role
• Analytical ability (Problem determination/troubleshooting/researching)
• Good time management and organizational skills
• Self-starter & ability to work effectively in a team environment
• Strong technical background in computer systems
• Excellent communication skills
• Self-motivated and proactive to solve problems and accomplish assignments
• Logical and analytic approach to problem solving
• Organized, analytical and methodical
• Highly reliable, team player
• Very good spoken and written English skills, other foreign language is a plus
• Ability to explain/describe technical concepts both verbally and written

Preferred Technical and Professional Expertise

• Experience with IBM Enterprise COBOL for z/OS or Enterprise PL/I for z/OS Compilers
• Reading and writing COBOL or PL/I programs
• Understanding of compile, bind and execute steps: Includes understanding of compile options and LE bind, Includes understanding of Runtime libraries
• Familiarity with the IBM z/OS operating system and the IBM Mainframe: ISPF Navigation, File creation/editing, Access methods (QSAM and VSAM), SDSF, JCL Creation/Usage
• Familiarity with one or more of Assembler, C, C++, COBOL, PL/I, Python, Go, Node.js

Experience in any of the following is considered an asset

• Familiarity with IT infrastructure for large enterprise: LE, CICS, IMS, DB2
• Dump reading ability/tools knowledge which includes IPCS, Fault Analyzer
• Familiarity with VS Code
• Understanding of cloud computing concepts
• Understanding of AI concepts
• Good knowledge of Windows and Linux operating systems

About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security, and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status

Please refer the Job description for details