Software Support Engineer

at  Kardex

The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. He/She will be an important feedback point to the software engineering team on customer satisfaction and quality of the FulfillX product and the individual must be be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.
Ihre Aufgaben
General description
The software support engineer is a critical part of the software and support teams who is responsible for the on-going support of active customer sites utilizing the Kardex FulfillX software product. He/she will be in a customer facing position and will need strong communication, customer service, organizational and troubleshooting skills. He/She will be an important feedback point to the software engineering team on customer satisfaction and quality of the FulfillX product and the individual must be be able to help drive continuous improvement. The candidate will be responsible for troubleshooting, triaging, and resolving tickets around the FulfillX Platform.
Support will be focused on the FulfillX software product but could include additional third-party software systems and integrations based on the specific customer site.
About Kardex FulfillX
An automated warehouse revolves around the effective orchestration of hardware and software systems. Kardex provides highly reliable and precise mechanical solutions but also an intelligent and configurable execution system. The benefit to you is optimized overall performance and a single point of contact with a high degree of competence.
FulfillX for AutoStore is a proven modular software platform, leveraging over 30 years of research and development to seamlessly interface with any host system. Our software development team, centrally located in Cincinnati, OH, focuses exclusively on AutoStore integration and processes which provides the most reliable and comprehensive AutoStore software solution on the market.
Job Purpose
Support active customer sites with the FulfillX software platform with the objective to achieve the highest level of system availability and stability as possible. In the event of a customer support event, this role supports through troubleshooting and resolution of issue(s) with speed, accuracy, and excellent communication. This role will also coordinate deployments of patches and/or upgrades to customer environments.
Domestic and international travel is possible but is not an on-going expectation for the role.
Support the startup of the new company.
Job Requirements
Training/Education:
Technical degree in software engineering or a similar field is preferred
Professional Experience:

Experience with the below technologies preferred:

• C#

• Motivation to be a key member in setting up a new business (startup environment)
• Entrepreneurial thinking
• Excellent communication and interpersonal skills
• Ability to establish effective working relationships across teams and cultures
• Self-driven, result oriented with positive outlook to success
• Advanced troubleshooting ability
• Clear focus on high quality and ensuring all the customers’ needs are met
• Willing to question and ask “why” to software topics to drive continuous improvemen