Software Support Specialist - Victoria BC (Island Residents Only)
at Plexxis Software
Victoria, BC, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 28 Nov, 2024 | USD 61500 Annual | 30 Aug, 2024 | N/A | Management Skills,Accounting Software,Financial Reporting,Management Software,Interpersonal Skills,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
All successful candidates are required to reside within commuting distance of our Langford/Victoria office location. Plexxis does not offer remote work opportunities.
Salary Range: $61,500.00 - $102,245.00
KNOWLEDGE & EXPERIENCE:
- Good Microsoft Office skills
- Strong communication skills
- Good organizational and time management skills
- Strong problem-solving skills
- Strong interpersonal skills
- Eligible to work in Canada
Other Skills & Qualifications: (are a plus but not required)
- Customer Care Experience
- General accounting principles
- College or university degree in one of the following: Business, accounting
- Experience preferred but not required:
- Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry
Responsibilities:
PURPOSE:
A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.
Shift start times may vary depending on company needs/requirements
DUTIES & RESPONSIBILITIES:
- Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
- Be proactive in recognizing and efficiently resolving issues
- As required, diagnose and trouble-shoot issues post implementation software questions & issues
- Log all Service Desk issues
- Identify and escalate situations requiring urgent attention
- Successfully interact with customers - offering support, training and presentations
- Proactively reach out to customers for provision of support via telephone and email
- As “voice-of-the-customer”, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Other
Graduate
One of the following business accounting
Proficient
1
Victoria, BC, Canada
