Software Trainer - Transport Operations

at  Worldline

This is Worldline
We are the innovators at the heart of the rail technology industry, helping train operators across the UK & I plan and run their railways and keep things moving. We are part of the Transport Operations side of Worldline.
The Opportunity
We are seeking a knowledgeable and dynamic Software Trainer to join our Transport Operations Training team. The successful candidate will be responsible for delivering high-quality training sessions to our clients on specialized Transport operations software.
Your primary goal will be to enhance user experience and proficiency through tailored training sessions that address the needs of diverse audiences. You will work closely with stakeholders to develop training materials and guides that are easy to understand and effective in conveying the functionalities and benefits of our products.
This position requires the candidate to gain an in-depth understanding of our software features, as well as exceptional communication skills to successfully relay complex information in a digestible format. You will also have the opportunity to shape our training programs, implement feedback, and make necessary adjustments to ensure that every learner achieves their goals.
As a Software Trainer, your enthusiasm for technology and desire to help others will play a critical role in fostering a culture of learning within the organizations we work with. If you have a knack for teaching and a solid background in software training, we would love to have you on board to help us drive success and user satisfaction.

Day-to-Day Responsibilities

• Training Design and Delivery:
• Develop comprehensive training materials, including user manuals, presentation slides, and hands-on exercises
• Conduct instructor-led training sessions, both in-person and virtual, for clients as well as new internal hires and existing internal employees
• Customize training programs based on the specific needs of various departments and user levels
• Curriculum Development:
• Create and update training curriculum to stay current with software updates and new features
• Collaborate with Product Owners and Subject Matter Experts to ensure training content is accurate and relevant
• Assessment and Feedback:
• Develop and administer assessments to measure training effectiveness and identify areas for improvement
• Gather feedback from delegates to continuously enhance the training program
• Support and Documentation:
• Provide ongoing support and troubleshooting assistance to employees using the software
• Maintain a repository of training materials and documentation for easy access by staff
• Continuous Improvement:
• Stay informed about the latest trends in Transport operations and training methodologies
• Propose and implement improvements to the training process and materials
• This work requires travel to various company locations or customer sites across the UK & Ireland
• Flexibility is required to occasionally work or travel outside of regular business hours if necessary (kept to a minimum)

• Training Design and Delivery:
• Develop comprehensive training materials, including user manuals, presentation slides, and hands-on exercises
• Conduct instructor-led training sessions, both in-person and virtual, for clients as well as new internal hires and existing internal employees
• Customize training programs based on the specific needs of various departments and user levels
• Curriculum Development:
• Create and update training curriculum to stay current with software updates and new features
• Collaborate with Product Owners and Subject Matter Experts to ensure training content is accurate and relevant
• Assessment and Feedback:
• Develop and administer assessments to measure training effectiveness and identify areas for improvement
• Gather feedback from delegates to continuously enhance the training program
• Support and Documentation:
• Provide ongoing support and troubleshooting assistance to employees using the software
• Maintain a repository of training materials and documentation for easy access by staff
• Continuous Improvement:
• Stay informed about the latest trends in Transport operations and training methodologies
• Propose and implement improvements to the training process and materials
• This work requires travel to various company locations or customer sites across the UK & Ireland
• Flexibility is required to occasionally work or travel outside of regular business hours if necessary (kept to a minimum