Software Training and Implementation Coordinator

at  Viv Technologies Inc

JOB DESCRIPTION

The Software Training and Implementation Coordinator plays a pivotal role in the successful implementation and technology absorption of Viv Technologies’ proprietary software with external customers. As a Software Training and Implementation Coordinator, you will contribute to the successful management of partner relationships, identify partners’ needs and requirements, ensure their satisfaction, and communicate their feedback with Viv’s cross-functional teams.

• Own the customer implementation timeline ensuring all milestones are achieved on time.
• Manage the customer relationship, satisfaction, and expectations throughout the implementation.
• Participate in discovery discussions to determine specific operational and process needs.
• Support the product training of end users via self-directed, and virtual group and one-on-one training sessions. Demonstrate platform usage and best practices, present case studies and simulations, and provide general presentations.
• Test the fully configured application to ensure the solution meets customer expectations.
• Contribute to the production of customer-specific materials including video tutorials, training resources, and training slides.
• Collaborate with internal teams to translate customer product feedback.
• Track and internally communicate partner requests.