Solis - Patient Services Specialist

at  Solis Optics

WHY YOU SHOULD JOIN US:

With over 50 partner locations across Canada, Solis Optics is a whole new way to look at glasses. Our locations are your neighborhood retail optical shops, and we are committed across all locations to giving our customers a carefully curated, enjoyable and affordable experience.
Our locations carry Canada’s largest selections of designer eyewear. At Solis Optics, we believe everyone should have access to the eyewear brands they love at a price they can afford. Our goal as your one stop shop is to offer quality products at great value and provide an enjoyable retail experience.
Join our team at Solis Optics and help us in creating a remarkable customer experience and finding a frame for every face.

Our location is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Service Specialist.
The Patient Service Specialist plays a critical role within Solis Optics and is crucial to our success by delivering world-class service to our customers. You’ll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an exceptional customer experience.
This position is a Full-Time, permanent role working up to 30-40hours per week, Sundays to Saturdays.

What Will You Be Doing?

• Warmly greeting customers as they enter our store
• Communicating with customers in person, by phone, and by email
• Billing the customer, their medical service provider and other third parties
• Managing appointment bookings, prescription printouts and billing and payments
• Upholding excellent customer service standards using your charisma and problem-solving skills

What Do You Bring?

• Passionate about customer experience; a great communicator who can provide exceptional interactions with customers
• Committed to excelling as a member of a high performing team
• Able to multi-task in a fast-paced environment
• Good computer knowledge, including Microsoft Office Suite
• Previous retail experience an asset

We appreciate your interest in Solis Optics and hope it didn’t take too much time to apply. So, leave the rest to us. An actual human will review your qualifications and let you know if there’s interest in moving forward. If there is, we’ll follow up with more information.