Solution and Implementation Engineer

at  SuiteSpot Technology

WHO WE ARE

At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions help our customers operate at scale by combining cutting-edge technology, enterprise support, and development agility in a best-in-class offering that we have come to be known for.

From day one, our work has been guided by four principles:

• Deliver value in the real world
• Execute with excellence
• Collaborate with tenacity
• Culture of coaching

JOB DESCRIPTION

• Assist with onboarding of new customers by discovering the pain points in their current processes and suggesting relevant SuiteSpot solutions to help alleviate those issues.
• Configure, support, train users during the customer implementation projects.
• Provide on-going configuration maintenance support for your customer accounts.
• Monitor usage and adoption and connect with customers at the right time. Execute targeted adoption programs such as live webinars and video training to drive adoption.
• Identify expansion and upsell opportunities in partnership with our Sales and Customer Success teams.
• Log all incoming incidents and requests as well as actions taken to resolve them.
• Respond to incidents and provide Level 2 technical assistance to end-users.
• Maintain and improve knowledge of company-supported tools, applications, and reporting tools.

APPLY NOW.

At SuiteSpot, we recognize that not everyone takes the same path when building their skills; we value diverse skills, approaches, education, and experience. If you meet 70% of the qualifications we are looking for and you are looking for a challenging career, we invite you to express your interest here.
We are committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the 2SLGBTQIA+ community, and other equity-seeking groups.
SuiteSpot welcomes and encourages applications from people with disabilities. Should you require accommodations in any part of the interview process, please contact us at careers@suitespottechnology.com and we will be happy to assist you.
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Please refer the Job description for details