Solution Architect

at  Coreio Inc

Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
Visit www.coreio.com for more information.

SUMMARY

We are seeking a Solution Architect to join Coreio on our journey towards greatness. Ideal candidates are people who have experience successfully deploying ServiceNow and have a strong foundational understanding of ServiceNow ITSM and you would have the opportunity to work intensely with HAM/SAM and ITOM. This is a dynamic role, in a fast-paced ecosystem and we need strong communicators who can show clients a roadmap to success. This is a unique window of time to put your individual stamp on Coreio and work closely with of our leadership team.

QUALIFICATIONS:

• 3-5 years of experience in the ServiceNow ecosystem with a proven Partner Management track record
• Strong business acumen with the ability to understand business strategy, operational processes, challenges, and capabilities.
• Demonstrated ability to influence technical decisions, providing options with pros, cons, and risks around all key design and technical decisions.
• Solid communication skills with the ability to present verbally and in writing and articulate clearly with confidence to both business and technical audiences.
• The ability to listen carefully and speak intelligently so you are heard.
• Strong understanding of a inner workings of a Managed Service Provider.
• Proven track record

• Solution Architects are the first individuals (along with sales) who meet potential new clients and are responsible for quickly establishing credibility.
• Solution Architects are responsible for understanding the requirements of each client and collaboratively working with sales and delivery to architect the best solutions to meet our client needs.
• Design, develop, and implement customized solutions using the ServiceNow platform
• Configure and customize ServiceNow modules and integrate with third-party applications
• Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications
• Participate in ServiceNow Pre-Sales Training as required and ensure appropriate certifications are achieved
• Participate in joint account planning sessions, and help build the future roadmap for clients
• Improve the customer experience continuously by connecting the value and benefit of the ServiceNow platform to client needs and objective
• Responsible for turning business requirements into a Rough Order of Magnitude (ROM) and Statement of Work (SOW)