Solution Architect, EMEA

at  Phenom People

JOB REQUIREMENTS

The Solution Architecture teams plays an integral role in the end to end customer journey including pre-sales support, implementation as well as customer upsells and renewals
If you like to tackle complex business challenges, solve sticky technical problems, and provide expert consultation, this is the role for you. We’re looking for a full-time phenomenal Solution Architect to join our One Global Delivery team! Part technologist, part consultant, the Solution Architect plays a vital role providing technical expertise for all major client projects. You will participate in client calls and work cross-functionally across the entire organization to bridge the gap between business problems and technical solutions.

WHAT YOU’LL DO

• Facilitate technical discussions in a consultative manner to clarify needs and develop targeted recommendations that maximize client ROI.
• Lead technical and integration discovery conversations with clients to gather requirements needed to implement the platform and integrate with existing tech stacks.
• Tenaciously question, challenge assumptions, and analyze information to diagnose the root of an issue, design optimal solutions, and assess short- and long-term impact of recommendations.
• Effectively communicate complex technical requirements to internal and external audiences of varying levels of technical expertise.
• Drive operational excellence and help the team scale by creating documentation, developing knowledge sharing mechanisms, and improving internal processes.
• Proactively communicate and coordinate with clients and internal teams in multiple time zones to ensure deliverables are met.
• Expertly manage competing needs and simultaneous projects, reallocating resources and reprioritizing tasks to best serve clients and the organization.
• Serve as a subject matter expert on Phenom SaaS architecture, services, integrations, and best practices internally and in customer calls.

WHAT YOU’VE DONE

• Proven experience in consultative roles requiring strong relationship management and communication skills.
• Past experience designing solutions and integrations for enterprise environments. Experience designing on SaaS, microservices, or multi tenancy architecture would be an asset(s).
• Prior work with application integrations and mapping using different methods, including Web Services, SSO, and integration testing tools.
• Strong knowledge of cloud computing, Java, web technologies, hosting fundamentals, URL parameters, SFTP, and email server integrations to lead discovery and answer questions. This role does not require writing code.
• Exposure to and knowledge of Artificial Intelligence and Machine Learning would be an asset(s).
• Experience supporting a global portfolio and coordinating with global teams.
• Prior experience in Talent Acquisition/Human Resources technologies would be an asset(s).
• 6+ years of relevant hands-on technical solutioning and/or implementation experience
• Bachelor’s Degree in Technology or related field