Solution Architect

at  iOCO

QUALIFICATIONS:

• Grade 12 certificate or equivalent
• National Diploma or BTech Degree in Telecommunications and/or Information Technology
• Qualifications preferred:
• BTech Degree in Telecommunications and/or Information Technology

THE ROLE

We are seeking a Solution Architect who will actively provide the technical lead and architecture solutions to have the sales department benefit both the customer and company. The Solution Architect will support the sales team by providing the “technical close“ of the deal, where required, to provide a solution meeting the customer’s requirements. Collaborate with sales, services, operations, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs and are supported accordingly by key customer technical decision-makers.

WHAT YOU’LL DO:

• Pro-actively scopes the technical solution required to address customer requirements and recommend solutions that optimise value for both the customer and the company.
• Secures input from all necessary solution stakeholders within the business and customer firm
• Adapts solutions, as necessary, to ensure appropriate support
• Coordinates closely with Sales, Operations and Service resources to align the solution design with the customer’s business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close”.
• Responsible for conducting site visits and surveys, engineer, and document solution designs, write technical papers, case studies, technical reviews, and product comparisons.
• Provide coaching and professional development to team members and sales associates to enhance their product knowledge, technical acumen, and technical sales skills.
• Deliver product management support for key products of the company
• Support the sales team with presentations, demos, and product information, gathering technical information from manufacturers and technical writing.
• Establish if there is any other opportunity that could potentially add to the company’s product portfolio, meeting any other requirements the customer may have
• Monitor customers support for technical solutions proposed throughout the sales process and alerts the sale and account teams to potential risks of deal closure
• Provides pre- and post-sales support to clients, operations, and services
• Help design of custom-made solutions and products
• Help in answering RFIs/RFQs/RFPs and Tenders with the key account executives and sales manager
• Participate in conferences, shows and exhibitions when appropriate and requested