Solution Architect

at  ROLLER

ABOUT ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.
But here’s the best part: our team. We’re a group of 150+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.
We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

WHAT YOU CAN EXPECT

• INITIAL CALL WITH OUR TALENT ACQUISITION MANAGERYou’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
• INTERVIEW WITH THE HIRING MANAGERYou will get to meet with our Lead Solution Architect to learn more about the role & ROLLER whilst also talking through your experience in more detail.
• LOOP INTERVIEWSThis is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
• OFFERIf all lights are green and the fit feels right, we’ll conduct reference checks and you’ll receive an offer to join!

ABOUT THE ROLE

The Solution Architect is responsible for developing thoughtful solutions to help our customers deliver a great guest experience. They collaborate closely with our Sales, Customer Success and Product Teams, working directly with both prospective and current customers.

WHAT YOU’LL DO

• Develop an extensive knowledge of the product and how it is implemented across the customer base, being the subject matter expert and conduit to customers for Product teams.
• Design and present customized solutions and demonstrations focusing on the customer and how ROLLER can increase their revenue and operational efficiency.
• Work with both existing and prospective customers to understand requirements, give advice and establish solutions which are both effective and pragmatic.
• Present solutions to customers and stakeholders, aligning technical solutions with the customer’s business needs, understanding how ROLLER succeeds and the cost to value proposition. They must understand the sales process and what is required to drive successful sales outcomes.
• Understand and manage the ROLLER API documentation, providing API and integration support for both prospective and existing customers, as well as the Partnership team and 3rd party integration partners
• Understand the ROLLER database and reporting schema, providing data and reporting support for both prospective and existing customers
• Liaise with Product Managers to provide feedback from customers about product requirements
• Keep abreast of market trends and the competitor landscape