Solution Architect - ServiceNow

at  CDW

Description
Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
CDW prides itself on “making amazing happen”. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together.

JOB SUMMARY

We are seeking a talented and experienced Solutions Architect specializing in the ServiceNow platform to join our dynamic team at CDW. As a Solutions Architect, you will play a critical role in designing and implementing innovative, scalable, and secure solutions on the ServiceNow platform. Your expertise in data integration, security, and architecture will be instrumental in delivering successful projects and ensuring the highest level of customer satisfaction. They have an understanding of the various ServiceNow Products (ITSM, ITBM, ITOM, HR, SecOps, CSM, GRC, etc.), may have deep strengths in one or several of these, and understands how the ITIL & Agile framework can be leveraged to create best practices for the customer. Additionally, experience in enterprise level architecture, data & integration strategies especially on a green-field ecosystem would be most useful.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Strong experience as Solutions Architect, with a focus on the ServiceNow platform (3+ years)
• In-depth knowledge of ServiceNow architecture, functionalities, and modules, including Service Catalog, Incident Management, Change Management, and IT Service Management (ITSM).
• Solid understanding of security principles, standards, and best practices in the context of ServiceNow platform deployments.
• Proficiency in scripting languages, such as JavaScript, and familiarity with web development technologies (HTML, CSS, AngularJS).
• Excellent analytical and problem-solving skills, with the ability to analyse complex business requirements and translate them into technical solutions.
• Proven experience in designing and implementing data integration strategies, using APIs, web services, and middleware technologies.
• Strong leadership and communication skills, with the ability to effectively collaborate with both technical and non-technical stakeholders.
• ServiceNow certifications, such as Certified Implementation Specialist (CIS) or Certified System Administrator (CSA), are highly desirable.
• Knowledge of ITIL; Foundation level preferred and / or hands-on experience working in ITIL environment
• Experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other such technologies.
• Experience implementing systems using the Agile/Scrum methodology
• Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity.
• Proven enterprise level team player and team builder
• Strong ownership, accountability, and attention to detail in all work efforts
• Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
• Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.
• Experience with IT Application Administration

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

• Solution Design: Collaborate with clients and stakeholders to understand their business requirements and translate them into effective and efficient solutions on the ServiceNow platform. Design end-to-end system architectures, ensuring alignment with industry best practices and standards.
• ServiceNow Platform Expertise: Possess a deep understanding of the ServiceNow platform, its capabilities, and its integration points. Leverage this knowledge to design and implement solutions that optimize the platform’s features and functionalities.
• Data Integration: Architect and implement data integration strategies, ensuring seamless data flow between ServiceNow and other systems within the client’s ecosystem. Define data models, APIs, and integration mechanisms to enable efficient data exchange and synchronization.
• Security and Compliance: Develop and implement robust security measures to protect the confidentiality, integrity, and availability of data on the ServiceNow platform. Ensure compliance with industry regulations, such as GDPR and HIPAA, by designing and implementing appropriate security controls and access management frameworks. Strict compliance protocols with all CDW Global IT security policies
• Technical Leadership: Provide technical guidance and leadership to development teams throughout the project lifecycle. Mentor and coach team members on ServiceNow best practices, ensuring adherence to architectural guidelines, coding standards, and performance optimization techniques.
• Collaboration: Collaborate closely with cross-functional teams, including business analysts, project managers, and infrastructure teams, to ensure the successful delivery of projects. Foster a collaborative environment where innovative ideas are encouraged and shared.
• Documentation and Communication: Create comprehensive solution documentation, including architecture diagrams, technical specifications, and implementation guidelines. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders.
• Continuous Learning: Stay up to date with the latest trends, technologies, and industry developments related to the ServiceNow platform. Continuously expand your knowledge and skills through self-learning, attending conferences, and obtaining relevant certifications.