SOLUTION CONSULTANT

at  BankLabs

SALARY RANGE 70K - 90K *THIS IS A REMOTE POSITION

Who We Are
Participate’s mission is to provide community financial institutions (CFIs) with state-of-the-art technologies that help increase efficiency, improve profitability, and enhance in-market relationships. Operating as an innovation lab, we create out of the box solutions that streamline customer interaction and operational processes for today’s financial institutions so they can get back to what really matters – serving their customers and their communities.
What We’re Doing
Participate is revolutionizing the traditionally slow loan participation process with the first patented end-to-end participation loan management tool for both originators and participants. We intend to democratize the loan participation space by streamlining the process and thereby allowing financial institutions of all sizes to use participations as an integral part of their balance sheet management strategy. For more information on Participate and our story check us out at https://participateloan.com/
Our mobile-friendly, web-based applications are designed to be easy to use, increase efficiency, increase transparency, and improve workflow for our bank clients. We are looking for an experienced Solution Consultant to join our growing Customer Success team.

What You’ll Do

• Serve as a product expert, providing technical guidance during the sales process to the sales team and potential customers to ensure that deals are closed consistently
• Assist clients with initial setup and implementation
• Prepare and deliver product demonstrations, online and in-person, helping communicate Participate’s value proposition and illustrating how the software can improve current business processes
• Maintain customer relationships pre- and post-sale through consultation and continuous technical support
• Create and lead workshops or trainings for customers to cultivate a deep understanding of the solution
• Influence product strategy by effectively communicating feedback from customers and prospects, as well as working with the product team to develop and test new features
• Represent the company at industry events

Qualifications and Experience

• 3-5 years’ experience working in a Solution Consultant type role
• Experience in Technical Product Demonstrations and Post Sales Support
• Proven success in Project Management
• Ability to navigate matters of certain complexity
• Solutions oriented
• Conduct on/off-site product training
• Critical Thinking skills
• Customer Success driven
• Bachelor’s degree or relevant experience

Diversity, Equity, and Inclusion
Participate is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on age, race, color, national origin, ethnicity, religious belief, sex, gender identity, sexual orientation, disability status, or any other characteristics protected by law.
We commit to representation, fairness, and belonging in how we engage internally with our employees and externally with our customers, business partners, and communities.

• Serve as a product expert, providing technical guidance during the sales process to the sales team and potential customers to ensure that deals are closed consistently
• Assist clients with initial setup and implementation
• Prepare and deliver product demonstrations, online and in-person, helping communicate Participate’s value proposition and illustrating how the software can improve current business processes
• Maintain customer relationships pre- and post-sale through consultation and continuous technical support
• Create and lead workshops or trainings for customers to cultivate a deep understanding of the solution
• Influence product strategy by effectively communicating feedback from customers and prospects, as well as working with the product team to develop and test new features
• Represent the company at industry event