Solution Consultant

at  MRI Software

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for “family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.
The Professional Services team is responsible for implementation and follow up projects on FSI’s IWMS software.
As an IWMS Consultant, you will have a proven track record in software installation, implementation and consultancy.
You will have the ability to adapt to a variety of situations and individuals, working towards win-win outcomes, identifying key or underlying issues in both complex situations and with data.
Communicating and drafting technical information and providing sound recommendations or solutions that are client focused
Working with others and playing an integral part in both your team and the wider business by fostering a collaborative working environment. Contribute to team performance, and capable of finding ways around obstacles with minimum guidance. Actively shares knowledge among peers and demonstrates initiative in professional self-development.
Working hours: UK hours 8:00 to 6:00pm (9:00 to 7:00 pm SA Time)

Responsibilities:

• Implementation of the core product range within the scope of work packages through collaboration with internal and external clients
• Translate client requirements into technical documentation
• Ability to validate, interpret and manipulate data
• Communicate technical information to suit the audience
• Provide advice, support and guidance to customers across the core product range to encourage best practice
• Escalate risks, issues and complaints to relevant parties within the business
• Manage workload to the agreed timeframe, ensuring any potential over runs are escalated to ensure deadlines are achieved
• Manage customer expectations on all project deliverables
• Obtain client feedback and priorities client issues and addressing them accordingly
• Share knowledge with colleagues and provide guidance
• Commit to working towards and achieving all FSI’s/teams/personal objectives and goals
• Follow all working practices (ISO processes)

Skills required:

• Minimum 3-5 years Software Implementation experience
• MS Office skills – Advanced Excel
• SQL Server
• Business Intelligent Tools – e.g Crystal/SSRS
• Data ETL (extract, transform, load) experience

Benefits:

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of “Flex Time Off” to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the
confidence gap and
imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

• Implementation of the core product range within the scope of work packages through collaboration with internal and external clients
• Translate client requirements into technical documentation
• Ability to validate, interpret and manipulate data
• Communicate technical information to suit the audience
• Provide advice, support and guidance to customers across the core product range to encourage best practice
• Escalate risks, issues and complaints to relevant parties within the business
• Manage workload to the agreed timeframe, ensuring any potential over runs are escalated to ensure deadlines are achieved
• Manage customer expectations on all project deliverables
• Obtain client feedback and priorities client issues and addressing them accordingly
• Share knowledge with colleagues and provide guidance
• Commit to working towards and achieving all FSI’s/teams/personal objectives and goals
• Follow all working practices (ISO processes