Solution Consultant- OmniChannel

at  REVSPRING INC

JOB SUMMARY:

As a Solution Consultant - OmniChannel, you will be a trusted advisor to clients, delivering tailored solutions that address their needs in creating seamless, integrated omnichannel and customer interaction experiences, including SMS, email, chat, IVR, contact center and more. This role bridges the gap between technical capabilities and business strategy, requiring a deep understanding of customer engagement platforms, digital transformation, and industry best practices.

SPECIFIC JOB SKILLS:

• Strong understanding of customer experience (CX) frameworks and technologies.
• Proficiency with CRM platforms, customer journey mapping, and integration tools.
• Excellent presentation and communication skills, with the ability to convey complex concepts in simple terms.
• Proven track record in delivering tailored technical solutions to enterprise clients.
• Strong problem-solving skills and a customer-first mindset.
• Experience with APIs, data integration, and system architecture.
• Knowledge of contact center solutions, marketing automation, and analytics tools.
• Certifications in relevant platforms or technologies (e.g., Salesforce, HubSpot, or similar).
  Education: Bachelor’s degree in computer science, Business, Marketing, or related field.
  Experience: 5+ years of experience in solution consulting, pre-sales, or a similar role, preferably in SaaS, patient experience, CEM, customer journey analytics and/or omnichannel solutions.
  Supervision: N/A
  Certifications: N/A

LANGUAGE SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

PHYSICAL CAPABILITIES: STANDARD CATEGORIES

The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

• Client Engagement: Collaborate with sales teams to understand client challenges and present solutions that align with their business goals.
• Solution Design: Develop and demonstrate innovative omnichannel strategies, ensuring seamless integration across multiple touchpoints, including digital, mobile, and in-person channels.
• Technical Expertise: Conduct technical assessments, including API integrations, data flows, and system compatibility.
• Product Demonstrations: Design and lead tailored demonstrations and presentations showcasing the value of the company’s omnichannel solutions.
• ROI / Value Creation: Work with product to establish and present the key value proposition and tailored ROI based on the prospect’s current situation and environment.
• Storytelling and Product Positioning: Work with product and marketing to provide feedback on messages that resonate with prospects to improve sales enablement materials.
• Requirement Analysis: Gather and analyze client requirements to provide customized solutions that leverage the company’s technology stack.
• Cross-Functional Collaboration: Work closely with product, engineering, and implementation teams to ensure successful project delivery.
• Industry Knowledge: Stay informed on emerging trends, tools, competitive landscape and technologies in the omnichannel and customer experience domain.
• Documentation: Create detailed solution proposals, statements of work, and technical documentation.