Solution Consultant - Pre Sales (Genesys)

at  AlFuttaim

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

REQUIRED SKILLS TO BE SUCCESSFUL:

• Technical domain knowledge & expertise in enterprise call Contact Centre technologies, Conversational Artificial Intelligence Bot, survey, quality management, recording, workforce management, IVR, PCI-compliance.
• Familiarity with cloud platforms (Amazon Web Services, Microsoft Azure) and cloud application architecture (Microservices, Kubernetes & Docker).
• Proven experience in defining the return on investment in any given proposal.
• Being able to propose a solution that is mapped to the business requirements, including scoping of functional and non-functional specifications, High-Level Design, Sizing, etc.
• Architecting and building solutions, which integrate smoothly in cloud and hybrid operating models for supporting Genesys
• Being able to prescribe to the customer about in which order will be best to implement a solution to minimize impact and maximize benefit.
• Be a Grade A+ in presenting skills, with the presence and gravitas to be able to command workshops to successful conclusions.

OVERVIEW OF THE ROLE :

The Solutions Consultant works with the Sales Team on developing identified business opportunities & to strategize solution CX offering for different customer segments. The Solutions Consultant works in a consultative role to understand customer needs (functional & technical) and maps them to Genesys software, services, and consulting offerings. You will work with all levels of customer organizations tailoring the messaging to meet the needs of various business and technical stakeholders including C-level decision-makers. This role is imperative to the success of sales opportunities.

WHAT EQUIPS YOU FOR THE ROLE :

• Engineering degree in IT or Computer Science
• Genesys Certification / Trainings (Cloud or Engage)
• 5+ years of Genesys experience and expert knowledge in Contact Centre technologies.
• Excellent communication skills in English, Arabic will be an added advantage