Solution Consultant

at  Wipro Limited

JOB DESCRIPTION

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as Solution Consultant will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.

JOB REQUIREMENTS:

• Gather, assess, specify, and execute the business requirements of clients leveraging Client suite of products in Conversation AI.
• Generate functional specifications, requirements documentation, stories, and test specifications.
• Engage in call listening, transcript analysis, and contextual comprehension to define and configure analytics categories that cater to various business use cases.
• Develop and test dashboards according to the requirements of diverse stakeholders within the customer organization.
• Continuously refine the solution by tuning or adding keywords, phrases, business rules, and enhancing analytics models iteratively.
• Analyze the output generated and offer recommendations on observed insights.
• Cultivate a positive environment conducive to team innovation and growth.
• Contribute to and influence Client product roadmap based on insights and feedback gathered from the field and customers.

Please refer the Job description for details