Solution Customer Success Manager for SAP Sustainability

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As the Solution Customer Success Manager (S-CSM) for our Growth Unit Sustainability in the region xy you proactively and consistently engage with our customers helping them achieve lifetime business value and success in our business solution area. Working together with key and executive stakeholders, the S-CSM uses business and solution expertise to accelerate value attainment and orchestrates the critical customer and SAP activities for ensuring effective delivery of customer outcomes. You assist customers in identifying opportunities to maximize, accelerate and grow their adoption and business value. As the S-CSM you use your domain expertise and the Outcome Success Plan to orchestrate SAP resources, targeted services and partners to identify opportunities, address gaps and expand SAP’s footprint helping minimize churn risk and to maximize customer satisfaction and growth. The S-CSM is accountable to Sustainability solution success and responsible to the enterprise for customer outcomes.