Solution – Requirements Engineer

at  Arnia

ABOUT:

We are looking for a Solution-Requirements Engineer to join our teams in developing platforms for one of Germany’s biggest energy providers, e-mobility and connected services.

REQUIREMENTS:

• API development experience (Rest / Json).
• JavaScript / HTML
• Medium level server-side development knowledge base.
• Data Bases, Data Models, and query languages (MySQL / MSsql).
• Strong understanding and handling of complex data structures.
• Troubleshooting skills across different systems.
• Basic experience with MS Azure or AWS.

Technical implementation of end-to-end cross-channel customer journeys throughout all stages of customer lifecycle:

• Digitalization and automatization of campaign management, profiling and personalization using customer engagement capabilities (using Thunderhead ONE and Airship).
• Creating advanced multi-step, omnichannel customer journeys.
• Building, optimizing and maintaining 360 Customer Profile.
• Extending data model in case of different data sources and endpoints.
• Configuring and maintaining capabilities to fit the business needs and in alignment with team capability strategy.
• Configuring and maintaining capabilities to fit the business needs and in alignment with team capability strategy making sure quality, security and legal standards are met.
• Implementing projects for business units including support for system integrations and consulting the missions technically on the feasibility of implementation.

Helping overall strategy of moving away from old-fashioned customer engagement touchpoints like email and print towards app and web engagement.
Bridging the gap between “old” and “new” Customer Engagement by staying up to date, promoting latest trends, and understanding customer needs.
Working cross-brand and with many different business and technical teams like app and web, middleware, data intelligence and analytics, campaign managers, SaaS, call center and service teams.
Working with the Product Owner and assists with collecting and clarifying business requirements and helps with their translation into actionable items for the team.
relocation package
job rotation
performance bonuses
medical benefits
trainings
international work experience
flexible working hours
attractive projects
learning through Arnia Academy
competitive compensation packages
referral program