Solution Specialist (m/f/d)

at  Thinkproject Holding GmbH

Berlin (DE)
Dresden (DE)
Munich (DE)
Wuppertal (DE)
Wurzburg (DE)
Consulting
Customer service, hotline
Fulltime
Published: 2024-09-03
Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you’re looking for.

WHAT YOU NEED TO FULFILL THE ROLE

• Technical aptitude and ability to understand and configure software solutions.
• Detail-oriented with the ability to document procedures accurately.
• Self-motivated with a desire to learn and grow in the field of solution implementation and support.
• Ability to work collaboratively in a team environment.
• Familiarity with construction industry processes and terminology is a plus.

Main responsibilities:

• Analyze customer requirements, collaborate with stakeholders, and contribute to the design of tailored technical solutions.
• Implementation of individual technical solutions according to customer requirements.
• Test individual solutions from the user’s perspective and document the procedures (quality assurance).
• Responsible for solving complex support requests in collaboration with the support teams
• In collaboration with the responsible Consultant, make changes and extensions to the implemented solutions and quickly find solutions to problems that arise during the project
• Create project archives
• Do technical documentation in collaboration with Content Center
• Issue Tracking, Resolution, and Solution Enhancement: Document and track customer issues, coordinate with development teams to find prompt solutions, and contribute to the continuous improvement of solution quality.
• Collaboration with Internal Stakeholders: Work closely with cross-functional teams, such as (pre)sales, Technical Consultants (TCs), and product teams, providing technical expertise and to ensure seamless project delivery and customer satisfaction.
• Technical sparring partner for the Consulting teams
• Training and Knowledge Sharing: Plan and conduct training sessions (primarily online), to empower users with the necessary skills and knowledge to maximize the benefits of the software solution