Solution Support Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Join an experienced technical support team and become a technical leader in a selected area. Learn something new every day while helping the world run better! The ideal candidate must also have exceptional analytical, critical thinking, and troubleshooting skills.

• Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct business through the SAP Fieldglass application
• Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
• Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released
• Communicate complex issues both at a technical and non-technical level to different audiences
• Create Knowledge Base Articles and Wiki documents
• Serve as a liaison between various internal teams such as Development, QA (Quality Assurance), DBA (Database Administrators) and Professional Services
• Collaborate with other internal cross-functional and global teams
• Coach and mentor new hires and other support engineers to help them increase their product expertise and productivity
• Participate in weekend support activities and extended coverage if required
• Maintains and follows personal development plan by leveraging formal training and knowledge plans
• Take part in meetings with clients’ technical personnel as required
• Participate in special projects and other duties when required