Solution Support Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

• Provide solutions to complex technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
• Adhere to KPIs, especially responsiveness SLAs and productivity goals and ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible.
• Demonstrate a high level of expertise with product functionality; continue developing core product skillset as new innovations are released.
• Create Knowledge Base Articles and Wiki documents.
• Create Code Corrections, collaborate with Product Area Leads and Engineering team.
• Collaborate with other internal cross-functional and global teams.
• Coaches and mentors new hires and other support engineers to help them increase their product expertise and productivity.
• Maintains and follows personal development plan by leveraging formal training and knowledge plans.
• Other duties per individual agreement.