Solution Support Engineer

at  SAP

BRING OUT YOUR BEST

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
Are you passionate about helping our customers execute faster and smarter business results? Do you enjoy being a part of an innovative, fast paced and fun team environment? Do you have excellent communication skills with a business/IT qualification? Then join SuccessFactors Product Support team. We invest in our people as we know you can unleash growth and create significant new value for our customers.
We are looking for enthusiastic, intelligent, adaptable, and motivated applicants to work in our Budapest Office. Our Solution Support Engineers work on SuccessFactors leading solutions such as Business Execution (BizX) Suite, Employee Central (EC), Learning Management System (LMS). You will assist our customers by troubleshooting issues and providing solutions for reported incidents. A successful candidate will have evidenced strong customer service skills, a technical mindset and an ability to deliver in a fast-paced environment. The role will require flexibility to adapt to tasks, processes and requirements which reflect the global nature of the product support organisation.

WORK EXPERIENCE

• Prior internship or fulltime experience in Technical Support, Software Development, IT, or Quality Assurance of minimum 2 years beneficial.
• Experience with Knowledge Management strategies.
• Experience working with customers across multiple channels desired. (Chat, Virtual sessions etc.)

• Analyse the incident, research solutions and provide solid answers easily understood by customers.
• Troubleshooting complex problems and provide the best available solution or workaround within the agreed service levels.
• Collaborating with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
• Document solutions to known issues and consulting questions.
• Develop technical solutions to be posted to both internal and external knowledge base.
• Liaising with Engineering, Product Management & Operations organisations to resolve bugs and missing product functionality for future releases.
• Document issues in a CRM system and defects in our engineering tracking system.

At SAP we are known for offering employees the tools and support to develop in their career. Each employee will have a development plan that involves a mixture on-the-job learning and knowledge-based training that will enable to be success in this role.

• Education, core skills and competencies:
• Bachelor’s Degree in Computer Science, Information Technology, Business Information Systems or a business related field.
• Fluency in English to a business standard.
• Familiarity with general IT concepts.
• Solid understanding of Internet technologies.
• Familiarity with general business terms and processes.
• Strong team player and comfortable working on own initiative.
• Strong time management and multi-tasking capabilities.