Solutions and Implementations Engineer (Customer Engineer)

at  Cytora

We are a high-growth Series-B InsurTech start-up using data and machine learning to revolutionise the insurance industry. You will be joining a strong and mission driven team, working to build a customer facing product that fundamentally changes the way insurers evaluate risk, enabling them to move from highly manual workflows to digital risk flows.
Cytora’s Risk Stream is a serverless and cloud native SaaS platform that automates the digitisation, evaluation and decisioning of risks for commercial insurers. Our product drastically improves the working lives of our users, enables our customers to cover more risks, more competitively.

SOFT SKILLS:

• Strong communicator, with experience successfully preparing and running demos, prototypes for prospective customers or internal teams
• Experience eliciting requirements, identifying solution approaches, translating requirements into technical design
• Ability to influence stakeholders working with them to agree scope and design the system to ensure outcomes deliver value
• Comfortable working with both business and technical stakeholders
• You care more about solving our customers’ problems than selling our products, and it shows

THE ROLE

You will help customers implement and grow their use of Cytora’s Risk Stream. You will work closely with our Customer Success and Product teams as part of initial customer onboarding, deliver incremental deployments but also provide ongoing support for their integrations.
Additionally you will work with our Product and Engineering teams to improve our product based on customer feedback and what you learn about user needs.
This role sits within our Product team, but also straddles Customer Success, Engineering and Sales.

SOME OF THE HIGHLIGHTS OF THE ROLE:

• Work with customers and BAs to deliver the customer requirements using Cytora’s Risk Stream Platform and implement required customer changes after go-live
• Understand the challenges our clients face
• Design, build and deliver compelling product demos
• Act as technical point of contact for the customer from demo to implementation
• Troubleshoot customer integration issues, and write documentation to help customers self-serve on similar issues in future
• First line of support for production issues

Cytora are a remote-first company. For this role you can be based anywhere in the UK, Spain or Austria provided you:

• Have fluent spoken and written English, and
• Have the permanent right to work without requiring visa sponsorship