Solutions Architect - Customer Success

at  Glance Networks Inc

ABOUT US

At Glance, we believe that personal connection makes a world of difference. That’s why our mission is to power seamless human connections during those life moments that matter.
By joining the team at Glance, you’ll help deliver Guided CX solutions that are human-centric and laser focused on delivering frictionless, personal experiences in our digital world. We work with large Fortune 500 enterprises who depend on Glance Guided CX to power millions of daily customer interactions on their websites, portals, and mobile applications. If you’re looking for a dynamic, innovative, and creative organization with a product suite that is at the cutting edge of CX, we might be the right fit.

• Be the primary technical resource for ensuring Glance customers technical success and expansion
• Interface with client technical teams to:
• Gather and assess specifications and requirements
• Provide assistance in the development of client relationships
• Address clients’ questions in a comprehensive manner to ensure customer satisfaction
• Deliver product demonstrations to clients
• Instrument client websites and backend systems with Glance technology
• Work with product development to ensure ease of deployment and provide client feedback
• Manage client technical escalations through the Glance process