Solutions Architect

at  Postman

Postman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on Twitter via @getpostman.
P.S: We highly recommend reading The “API-First World” graphic novel to understand the bigger picture and our vision at Postman.

THE OPPORTUNITY

With so many organizations using Postman, we are looking for exceptional Solutions Architects to join our team and help us to efficiently support and grow our enterprise business. You will partner with our Customer Success team to nurture customer relationships, guide Postman users on how to most effectively leverage our platform to build their APIs and promote an API-first development culture. Ideally, we are looking for someone who lives and breathes APIs, is extremely comfortable with JavaScript (including live coding in front of customers), has experience in managing large Fortune 100 enterprise customers, and is an expert Postman user already!
In addition to working with a product that customers already know and love, you will be well-supported in this role by our Customer Success, Enablement, Developer Relations, and Engineering teams.

• Act as trusted advisors to consult, teach, and guide customers towards increased API lifecycle maturity
• Help to drive value and adoption of Postman by assisting customers to understand how Postman can solve their business and API-related needs
• Build and nurture strong customer relationships with assigned accounts
• Always be curious and constantly conduct discovery to understand customer use cases and pain points in order to then best position the Postman API platform in response
• Be strong customer advocates and act like an extension of the customer’s team
• Partner closely with Customer Success Managers to devise success plans for assigned accounts
• Collaborate with Sales and Customer Success to identify outreach targets to drive expansion opportunities
• Guide customers along their API journey via education, technical consultation, and general enablement to help them achieve their development and business goals
• Establish liaisons with the Product team to stay abreast of product developments and roadmap
• Listen for and qualify customer feedback and share with the Product teams internally so that Postman can continue to best support our customers
• Aid in producing enablement resources that lead customers towards realizing the full value of the Postman API platform
• Build solutions for customer problems/needs that improve their user experience to show the “art of the possible”