Solutions Consultant (3706)

at  GBG

ABOUT GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world’s best-known organisations to reach and trust their customers.
Learn more at www.gbgplc.com and follow us on LinkedIn and X @gbgplc

Why you should be@GBG

• We make the world a safer place
• We trust each other and win together
• We are local experts in a global business
• We want you to be yourself
• We grow when you grow

REQUIREMENTS

• Some exposure to global addressing or related industries is beneficial.
• Experience in roles such as internships or university projects related to consultancy, sales engineering, or technical support can be advantageous.
• Basic understanding of e-commerce, digital checkout integrations, and web services. Keen to deepen existing knowledge in systems architecture and technical solutions.
• Open to gaining pre-sales experience and, with guidance, supporting technical delivery. Eager to learn from experiences and grow professional capabilities.
• Awareness of the need for urgency and able to motivate others to think the same.
• An excellent communicator to prospects or customers, both orally and in writing.
• The confidence and the capacity to present a case enthusiastically and persuasively, with a commitment to continuous improvement and skill refinement.
• A hands-on attitude to dive into problem-solving tasks when required.
• The ability to think and act quickly, particularly under pressure.
• Flexibility with reference to working hours, often to accommodate multiple time zones.
• Open to occasional travel in the D/A/CH Region and within Europe.

THE ROLE

This is a challenging and varied role where you will perform many technical functions including pre-sales, customer onboarding, technical account management, and implementation assistance. You will work directly with customers and partners and will also work closely with the Business Development and Customer Success teams, as well as a variety of other geographically disbursed internal teams. The role offers the successful applicant an opportunity to develop into a credible candidate for career progression in several directions.

WHAT YOU WILL DO

• Use your understanding of multiple operating systems and web development languages to tailor the Loqate integration to meet customer expectations.
• Provide pre-sales and Professional Services to the Business Development and Customer Success teams.
• Have the knowledge to configure, implement, and support all Loqate solutions.
• Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.
• Post-implementation assistance to customers, including training, analyses and consulting.
• Supporting revenue generating activity through solution design, onboarding, and implementation.
• Ongoing customer guidance to ensure their service is working as effectively for them as possible.
• Delivering analysis that informs the customer of the best way to use the service.
• Liaising with Product teams to shape and develop new product lines.
• Maintain a working knowledge of legislation/regulations relevant to our customers/market.