Solutions Consultant

at  Crossfuze

Crossfuze is looking for a Solutions Consultant to join our pre-sales team. We are looking for someone with a strong understanding of the ServiceNow platform who will be able to demonstrate the value of ServiceNow as it relates to specific needs of clients and prospects. Once the value has been communicated, you will need to collaborate with clients to scope out their initiative and recommend a solution to move forward leveraging our Crossfuze Delivery team as needed to craft the solution.

• ServiceNow subject matter expert to provide business and solutions consultancy to our clients and prospects
• Perform pre-sales support calls by attending client meetings with Crossfuze Account Executives that may include a formal presentation or product demo
• Responsible for addressing client business issues and translating to value through ServiceNow solutions
• Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
• For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
• For a given engagement, provide cost estimates with regard to time and resources
• Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/clients, providing a high level of professionalism during all team interaction
• Work closely with the sales team to determine that our services are positioned properly on all designated accounts
• Ensure a smooth transition from sales to the delivery team as projects kick off
• Have and maintain a strong understanding and working knowledge of all ServiceNow core platform features that underpin the modules / apps / suites, such as Flow Designer, Reporting, Now Assist, Workspaces, etc. Also be able to leverage these core features to configure and deliver tailored demonstrations to prospects and customers in special circumstances
• Work in any of but not limited to the following areas: Customer Service Management (CSM), IT Operations Management (ITOM), IT Service Management (ITSM), Security Operations (SecOps), Integrated Risk Management (IRM), Human Resources Service Delivery (HRSD), etc.
• Help sales team successfully close business as well as recommend realistic solutions to setup our delivery team for success so they can attain high customer satisfaction scores post-implementation

REQUIREMENTS

• Bachelors degree or equivalent technical / business qualification through experience
• 3+ year of sales or pre-sales experience
• 2+ years of functional and technical knowledge of ServiceNow configuration and implementation
• Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
• This position will be required to work across multiple US time zones specifically Pacific Standard Time

Please refer the Job description for details