Solutions Consultant

at  Nextiva

REDEFINE THE FUTURE OF CUSTOMER EXPERIENCES. ONE CONVERSATION AT A TIME.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.

BUILD AMAZING - DELIVER AMAZING - LIVE AMAZING - BE AMAZING

Redefine the future of customer experiences. One conversation at a time. We’re changing the game with a first-of-its-kind, unified, AI powered customer experience platform for businesses to engage, market, sell and service. It’s called UCXM and is based on consistently providing a great customer experience across channels and touchpoints because today, consumers want to talk to brands on a channel and at a time that suits them, instead of the one you may try to impose on them.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Nextiva is looking for a CX experienced Pre-Sales Solution Consultant who has a strong desire to demonstrate their technical and sales skills by soliciting business requirements, developing a technical sales strategy, configuring and successfully demonstrating the solutions that address our customers business requirements and provide value.
This individual will work with our UK and International sales organizations to grow our brand presence and market share in the customer experience management industry. In this role, you will be responsible for demonstrating the value of our UCXM platform and AI-powered engagement solutions and the impact it can have on prospective customers’ businesses in enterprise, Service Provider (SP), System Integrator (SI), and Business Process Outsourcer (BPO) markets.

QUALIFICATIONS:

• 5+ years of demonstrated experience in a pre-sales role for a Contact Center solution provider, BPO, CCaaS provider, or similar
• Prior success in selling the value of Customer Experience, contact center, or related solutions
• Strong familiarity and technical knowledge of omni-channel engagement, conversational AI, social & reputation management, and other customer service software solutions
• Strong familiarity with Google Cloud Platform and CCAI/Dialogflow/Vertex
• Strong working knowledge of data and application architectures, with a focus on administration, application integrations, reporting, and business analytics (i.e. Google Looker, PowerBI)
• Ability to leverage APIs with external systems to deliver customer journey demonstrations and develop customer-facing statements of work
• Ability to customize web layouts for custom demonstrations (HTML/CSS)
• Bachelor’s degree in computer science, software engineering, or equivalent relevant experience strongly preferred
• Strong oral, written, presentation, collaboration, and interpersonal communication skills in English are required
• Ability to work as part of a team to solve both technical and sales-related problems

• You will be a key member of account teams with sales and other internal stakeholders for our identified markets
• Master the Nextiva UCXM story and articulate the value we provide to customers.
• Align innovative strategies to technology solutions for complex accounts. This role focuses on partnering with clients and collaborating with internal sales team members to drive consensus on a valuable solution for the client and/or partner
• Understand the client’s problems and challenges, capture the opportunity, drive innovative ideas, and recommend practical next steps
• Bring focus to a client’s decision-making process by communicating and evaluating solution options clearly and effectively
• Product Demos: Demonstrate through software demos how Nextiva UCXM can make an impact on the client’s business challenges. This includes the delivery of software demonstrations and the construction of future state customer journeys
• “Solutioning” is fundamental to this role. It is important to realize that a component of the responsibilities will include assisting the customer, account executive, and customer success teams with the discovery, analysis, and recommendation of strategic solutions for the customer
• Convey a deep understanding of both our solution and the customer’s environment
• Contribute to developing cross-functional solutions guides & templates to make the process more repeatable and effective
• Ability to travel based on territory alignment and region