Solutions Delivery Consultant - EMEA

at  Cognigy

ABOUT COGNIGY

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Location: Germany (you must be based in Germany with the right to work)
As a Solutions Delivery Consultant, you will play a key role in collaborating with clients to understand their business needs, design effective solutions, and ensure the successful implementation of our Conversational AI platform. Your role will focus on delivering exceptional client experiences through technical expertise, project management skills, and a customer-centric approach.

Your responsibilities will include

• Solution Delivery: Lead the planning, execution, and monitoring of projects from start to finish, ensuring timely delivery within scope and budget.
• Client Collaboration: Conduct workshops and discovery sessions to gather information for solution design and effectively align technical requirements with business goals.
• Requirements Engineering: Analyze and document client needs, translating them into actionable project deliverables.
• Project Oversight: Manage project timelines, backlogs, and deliverables, ensuring successful outcomes aligned with Statements of Work (SOW).
• Communication: Provide regular updates to stakeholders, ensuring transparency and alignment throughout the project lifecycle.
• Quality Assurance: Conduct thorough testing to ensure solutions meet client expectations and Cognigy’s standards of excellence.
• Risk Management: Identify, assess, and mitigate project risks, ensuring proactive resolution of potential issues.
• Collaboration: Work closely with cross-functional teams to drive project success and foster strong working relationships.
• Post-Project Evaluation: Conduct evaluations to capture lessons learned and implement process improvements for future projects