Solutions Designer (CRM) 7611-1510

at  Foilcon

DESCRIPTION:

Responsibilities

• Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables.
• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
• Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes,
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
• Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
• Experience planning, migrating, implementing and sustaining large complex system development projects
• Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
• Experience designing and developing large, complex, CRM applications
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
• A team player with a track record for meeting deadlines

Skills
Experience and Skill Set Requirements
Evaluation Criteria

MUST HAVE SKILLS & CERTIFICATIONS

• Minimum 3 years of Salesforce experience
• Salesforce Certified App Builder certification
• Salesforce Certified Platform Developer I certification
• OmniStudio/Vlocity development experience
• Nice to have Skills & Certifications
• OmniStudio/Vlocity Certified Developer certification
• Salesforce Application Architect Certification

SALESFORCE EXPERIENCE - 40%

• Salesforce configuration, development and testing
• Salesforce deployment and best practices
• Experience creating web interfaces for large websites.
• Experienced with complex large-scale systems
• Experience with Cross browser compatibility
• Experience with Responsive frameworks
• Experience defining product strategy and roadmap and translating into actionable delivery team activities using Salesforce
• Experience with mobile app

TECHNICAL LEAD EXPERIENCE - 40%

• Salesforce design and delivery lead experience
• Source code and team collaboration tools such as Git, Azure DevOps and/or JIRA
• Requirements analysis to differentiate between configuration and customer coding
• Experience in programming and analysis at the specified experience level
• Participates in Scrum agile development and can act as both a technical lead and a scrum master
• Participates in task planning, daily standups, iteration demos, and review meetings
• Prepares and oversees the preparation of technical project plans, leads teams, determines project schedules, monitors activities, and initiates changes as needed; coordinates complex software troubleshooting, develops test plans, communicates, and promotes changes
• Provide input into project schedules, provide oversight to development activities, and initiates changes as needed; coordinates complex software troubleshooting, develops test plans, communicates, and promotes changes
• Establishes and documents build and deployment processes, creates initial build scripts, troubleshoots build issues, and provides advice to deployment coordinators
• Reviewing of deliverables and providing feedback and appropriate actions to ensure deliverables meet acceptance criteria and briefing management team on statuses and quality of deliverables.
• Experience in structured methodologies for the development, design, implementation, and maintenance of applications

COMMUNICATION AND SOFT SKILLS - 20%

• Excellent analytical, problem-solving, and decision-making skills;
• Excellent oral and written communication skills;
• A team player with a proven track record for meeting strict deadlines
• Interpersonal, conflict resolution and negotiation skills
• Ability to adapt to a changing environment.

NICE TO HAVE SKILLS & CERTIFICATIONS

• OmniStudio/Vlocity Certified Developer certification
• Salesforce Application Architect Certification

Responsibilities

• Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables.
• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
• Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes,
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
• Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
• Experience planning, migrating, implementing and sustaining large complex system development projects
• Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.
• Experience designing and developing large, complex, CRM applications
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
• A team player with a track record for meeting deadline