Solutions Designer (speechAI) (Toronto-Hybrid)

at  Capco

CAPCO – THE FUTURE. NOW.

Capco is a distinctly and positively different place to work. Much more than consultants, we are active participants in the global financial services industry. Our passionate business and technology professionals enjoy a unique environment where they are actively encouraged to apply intellect, innovation, experience and teamwork. We ware dedicated to fully supporting our world class clients as they respond to challenges and opportunities in: Banking & Payments, Capital Markets, Insurance, Wealth & Asset Management and Energy. Experience Capco for yourself at capco.com.

LET’S GET DOWN TO BUSINESS

Capco is looking for talented, innovative and creative people to join our incredible and growing Team focused on our financial services clients. We are looking for experienced Technology Delivery Lead with exceptional domain expertise who can work directly with our clients on mission-critical projects.

RESPONSIBILITIES

• Plan, manage and facilitate the successful execution of program timelines and milestones within various design and technical teams.
• A technology delivery lead to liaise with vendors and stakeholders to manage the delivery of a program within the contact center space
• Works closely with stakeholders to move delivery along and remove any roadblocks, escalate to senior leadership, etc.
• Collaborate with internal and external contributors to build a client specific co-delivery plan while adhering to implantation processes.
• Must be tech savvy and be able to work with both business, tech, architecture, solution design teams
• Actively track all activities and their status; accountable for critical project deadlines and tasks
• Proactively engage with customers to understand project requirements, manage expectations, provide project updates and ensure overall customer satisfaction
• Prepare work schedule and timelines with the customer and the extended team
• Anticipate and mitigate potential issues with project delivery.
• Regularly communicate and maintain a bridge between the customer and Capco to ensure best practice in implementation and onboarding
• Maintain up to date documentation and communicate findings to key stakeholders
• Regularly communicate project status and circulate project information to the team
• Obtain final sign-off and ensure customers are fully satisfied with project completion.
• Prepare and ensure seamless handoff of newly implemented customers to the operations team