Solutions Engineer - 100% Remote (Canada)

at  dotCMS

WHAT IS DOTCMS?

Founded in 2003, dotCMS is the most agile, scalable and secure content management system for enterprise. Built on leading Java technology, dotCMS is an open-source, universal content management system that gives developers the flexibility of a headless CMS while equipping marketers with no-code visual content authoring. Whether you’re building a network of global websites, an employee intranet, a customer portal, or a single-page web application, dotCMS helps you manage content, images, and assets in one centralized location and deliver them to any channel. Some of our notable customers include Telus, Standard & Poors, Hospital Corporation of America, Royal Bank of Canada, Deutsche Bank, Comcast, Vodafone, Thomson Reuters, Dairy Queen, Lennox International, Chewy.com, and O’Reilly Autoparts.

WHAT IS THE ROLE?

dotCMS is a cloud-based Universal CMS that is changing how enterprises do digital. We seek an individual who understands modern front-end development and has experience as a sales engineer in SaaS, content management, MarTech, or digital business spaces.
As a Solutions Engineer at dotCMS, you’ll play a crucial role in helping customers grasp the value proposition of dotCMS’s solutions by aligning their needs, objectives, and challenges with the product’s capabilities. The goal of a solutions engineering role is to participate in customer calls to identify their technical needs, goals, and challenges; recommend and prescribe a path forward; increase adoption by showcasing how dotCMS features could bring value to their business; build customer POCs that address specific requirements; and be the dotCMS Product Expert within Customer Experience, supporting post-sales activities, product positioning, and responding to technical clarifications across Professional Services and Customer Success teams.
We’re proud to be 100% remote! dotCMS has been fully remote for over a decade, and as an employee, you may work remotely from any location compatible with standard U.S. business hours. Please note this is a Full Time Employee position for the US or Canada, and we are unable to sponsor or take over sponsorship of an employment Visa at this time. Additionally, we are not accepting contractors or C2C candidates.

RESPONSIBILITIES

• Participate in customer calls to identify their technical needs, goals, and challenges and recommend/prescribe a path forward.
• Increase adoption by presenting and showcasing how new and existing dotCMS features could bring value to their business.
• Build customer POCs that address specific customer custom requirements.
• Be the dotCMS Product Expert within Customer Experience, supporting post-sales activities, product positioning, and responding to technical clarifications across Professional Services and Customer Success teams.
• Audit and review the existing implementation to help optimize it, lowering customer effort and increasing the value they receive from dotCMS.
• Work with Customer Success to identify and document ways customers facing challenges can be stabilized.
• Document recommended solutions and present them to the customer(s).
• Be the dotCMS Product Expert within Customer Experience, helping Professional Services and Customer Success.
• Lead all front-end and headless discussions with existing customers, including consulting, drafting SOWs, and documenting recommended best practices.
• Use specific knowledge about dotCMS technologies to lower customer effort and increase the value delivered.
• Work cross-functionally with Customer Success and other teams to improve customer health, adoption, and retention.