Solutions engineer

at  AIBlox

REQUIREMENTS

• You have +5 years working experience in a technical role, such as field application engineering, systems engineering or technical consulting in the electronics industry.
• Strong understanding of embedded electronics technologies and standards
• Excellent relationship building and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Someone who thrives in creating a gold standard in customer success and takes great satisfaction in achieving this.
• Proven problem-solving skills and the ability to thrive in a fast-paced environment
• Willingness to travel to customer sites and participate in industry events and conferences as needed

You will join an international team of passionate people who build a state of the art edge AI product. You’ll be instrumental in empowering our customers to maximise the value of the Blox platform.. You will be responsible for providing support and guidance, ensuring the succesfull integration of software and hardware. Your proactive approach, combined with your deep understanding of s and services, will enable you to anticipate customer needs, mitigate challenges, and exceed expectations at every turn. The ideal candidate will possess strong technical expertise, excellent communication skills and a customer-centric mindset.

What you’ll be doing:

• Serve as the first touchpoint for specific customers and partners, providing pre-sales support, product demonstrations and technical consultations to help them understand the capabilities and benefits of AI-Blox solutions
• Collaborate closely with the sales team to understand customer requirements, develop tailored solutions and support the sales process from initial contact to post-sale implementation and support.
• Conduct technical training sessions and workshops for customers and partners, empowering them to effectively integrate, configure and maintain AI-Blox solutions
• Partner with product management and engineering teams to gather customer feedback, identify product enhancements, and advocate for customer needs and requirements.
• Support clients in their onboarding process to ensure a fluent start of their AI-Blox journey.
• Troubleshoot and resolve technical issues and challenges encountered during the deployment and integration of AI-Blox solutions, ensuring a smooth and succesfull implementation proces
• Stay up-to-date on industry trends, emerging technologies, and competitive offerings continuously expanding your knowledge and expertise in AI and related fields