Solutions Engineer

at  Aircall

JOB DESCRIPTION

• Working closely with all the local sales directors, Account Executives(AEs), and Customer Success Managers(CSM) during the sales process and throughout the customer life cycle.
• You will be providing technical product expertise, especially integration, responding to RFIs, RFPs and helping customers design and lead Proof of Concepts (POC) to showcase Aircall and its capabilities.
• Integrations, APIs, and webhooks are the main focus of the team and where we can bring value to your team. You will be mapping your customers and leads processes and tools in order to understand how we can connect Aircall with their existing process and turn their phone system as their productivity tool.
• Setting up POC together with your clients providing technical and network expertise also in the pre-sales activities.
• A product roadmap champion internally and externally with our Revenue teams and in conversations with prospects and clients.
• Building internal documentation on how to build these workflows and empower everyone within the teams with technical expertise.
• Working closely with our third-party Partners and resellers in order to enable them for technical complex implementations.
• Contribute to the developer platform with materials, solutions, and services offered to clients to share them with the community

Please refer the Job description for details