Solutions Engineer

at  Dynatrace

WHAT WILL HELP YOU SUCCEED

Qualifications

To ensure your success as a Solutions Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:

• Ideally 5 years plus experience supporting Sales teams in a Presales roles. Be able to demonstrate a track record leading to sales success
• Excellent communication & presentational skills, both virtual & in person
• The ability to position, explain and present the value of the Dynatrace offering, tying this into the prospect/customers key business and strategic goals, including ROI calculations for example
• An excellent team player, with the ability to work across all disciplines.
• Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process.
• Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed.
• Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable.

• Experience of working within or with a software sales team

Desired Experience & Skills:

• Experience with technologies and techniques around Observability including OpenTelemetry
• Experiences with container orchestration technologies like Kubernetes/Openshift
• Experience with Cloud environments like Azure, AWS, GCP
• Knowledge and practical experiences in modern programing languages and frameworks like TypeScript/JavaScript including React framework, Java, C#/.NET, Go, SQL etc. as well as in web technologies
• Experiences with DevOps and SRE methodologies like CI/CD pipelines, SLOs, error budgets, blue/green deployments, etc.
• Experience to administrate and operate typical OS’s including Windows & Linux on the command line
• Furthermore, knowledge in log analytics, security and automation is highly appreciated
• Must be fluent in English

YOUR ROLE AT DYNATRACE

What you will be focusing on as a Solutions Engineer

• Help clients evaluate the Dynatrace Observability & Security Platform
• Partner with sales representatives to identify new sales opportunities as well incremental sales opportunities within existing accounts.
• Partner with our local partners to also help identify new sales opportunities as well incremental sales opportunities within existing accounts.
• Provide technical leadership in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
• Take ownership of solution evaluations and Proofs-of-Concept in support of sales opportunities either directly or through channel partners.
• Maintain and continuously develop technical knowledge.
• Share knowledge across the team and continuously develop and enhance personal and team capabilities.
• Provide feedback to Product Management for enhancements needed in the market and also escalation required to resolve the technical issues.
• As thought leader in the market and local region, support key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events: ensure the top demo is delivered by you and the team at demo booths. And on the main stage deliver keynote presentations.
• Work with local Sales and Solutions Engineering leadership to identify learning/development opportunities for you and the local team that helps maintain the companies leadership position in the market.

To ensure your success as a Solutions Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:

• Ideally 5 years plus experience supporting Sales teams in a Presales roles. Be able to demonstrate a track record leading to sales success
• Excellent communication & presentational skills, both virtual & in person
• The ability to position, explain and present the value of the Dynatrace offering, tying this into the prospect/customers key business and strategic goals, including ROI calculations for example
• An excellent team player, with the ability to work across all disciplines.
• Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process.
• Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs where needed.
• Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable.
• Experience of working within or with a software sales tea