Solutions Engineer (ERP)

at  TRAILD PTY LTD

COMPANY OVERVIEW

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects Accounts Payable.
Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.
Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and EPICOR to help clients make their AP process more streamlined, automated and secure.
We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.
Hear how TRAILD customers speak about us here.
The Role: Want to be a part of our exciting growth journey?
We’re on the lookout for a passionate and driven Solutions Engineer to provide specialised ERP support to our clients. This is more than just a role; it’s an opportunity to shape the future of our company by working hand in hand with our customers to provide exceptional value.

Key Responsibilities

• Provide exceptional technical support to our customers across the region, focusing on escalated issues and complex inquiries.
• Work collaboratively with customers to smoothly facilitate our AP automation solution, ensuring a smooth and successful deployment.
• Assist customers with technical configurations and ongoing maintenance of the platform.
• Gain in-depth knowledge of ERP integrations and provide support to customers utilizing those integrations.
• Document technical solutions and maintain clear knowledge base articles.
• Collaborate with internal teams (Sales, Product, Success, Technology) to ensure customer satisfaction and continuous improvement of the platform

Be open to learning and adapting to support potential future integrations and advanced functionalities.
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Skills

• Ability to diagnose and troubleshoot issues efficiently
• A deep understanding of the technical elements of TRAILD and the relevant ERP System.
• Confidence and professionalism when customer-facing
• Quick problem-solving skills
• Great communicator and responsive

A cultural fit, embracing hard work, and the startup spirit
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• Provide exceptional technical support to our customers across the region, focusing on escalated issues and complex inquiries.
• Work collaboratively with customers to smoothly facilitate our AP automation solution, ensuring a smooth and successful deployment.
• Assist customers with technical configurations and ongoing maintenance of the platform.
• Gain in-depth knowledge of ERP integrations and provide support to customers utilizing those integrations.
• Document technical solutions and maintain clear knowledge base articles.
• Collaborate with internal teams (Sales, Product, Success, Technology) to ensure customer satisfaction and continuous improvement of the platfor