Solutions Engineer

at  Kombo

• Location: Berlin, Germany (On-Site)
• Contract Type: Full Time
• Comp Range: €60 - 80k EUR + Equity

ABOUT KOMBO

Kombo builds a unified API for HR, payroll and recruiting systems. We’re working with companies of all sizes - from Fortune 500 companies down to early stage startups - to help them integrate dozens of software vendors within a few days instead of months.
Instead of having to get their hands on a sandbox environment, build the integration code and figure out the edge cases dozens of times, they can only once use a well documented and clean abstraction provided by Kombo.
We grew from 0 revenue to >$1M ARR within a year and are looking for skilled engineers to help us improve and scale our product. For more details (and pictures!), check out our culture page!

PHONE SCREEN

This stage is a more informal call to get to know more about the role, and for you to evaluate whether it’s a good fit for you. We are looking for people with a strong interest in startups; this is usually exhibited by past experience working at or starting one yourself.

ABOUT THE ROLE

You will be joining a small team to build out the solutions team at Kombo alongside the founders and the customer success lead. This means you’ll find viable and scalable technical solutions for our customers’ problems by leveraging the Kombo API. You will be the technical sparing partner for our customers during the entire product journey. From collaborating with sales on helping key accounts to accompany those key accounts through the implementation phase, you’ll have the biggest impact on making Kombos customers truly discover the potential of the Kombo API product and ultimately be more successful.
While finding solutions for our customers, you systematically share the customer insights and work closely with Product and Engineering to improve our product to establish us as the global HR API.
If you are passionate about state-of-the-art tech products, have gathered experience working with APIs and closely with customers, and enjoy working as part of an excellent team that empowers you to grow, then you’ll love this job!

WHAT YOU WILL DO

• Build one of the key value drives (solutions) from scratch in collaboration with the founders and the customer success lead
• You will technically onboard and work with various of our customers’ teams (domain experts, product, engineering) to help them integrate Kombo and solve real-world problems. You understand people and technology, are proficient and diligent in reading API docs, and are committed to providing an excellent experience and fast time to value to Kombo’s customers
• You identify the underlying challenges of our customers’ business and jointly find solutions through the Kombo product
• You will systematically translate your knowledge of customer problems and feedback into product insights to help shape the direction of Kombo’s product. You partner with product and engineering teams to consult, track, and manage the delivery of new solutions while managing client communication
• You will create re-usable collateral, best practices & tools within the Customer Success team
• You will become a recognized expert in our product offering and develop sector expertise to ensure we are always promoting the best solutions