Solutions Engineer

at  Lumafield

ABOUT LUMAFIELD:

Founded in 2019, Lumafield has developed the world’s first accessible X-Ray CT scanner for engineers. Our easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price.
Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries.
We are an impact driven company obsessed with providing the best value to our customers keeping their needs at the center of our evolution. Our team today includes world-class researchers and industrial designers, PhDs, creators, founders of successful startups, and zero egos. We are backed by top venture capital funds like Kleiner Perkins, Lux Capital, DCVC, Spark Capital, and others.
The company is headquartered in Cambridge, MA and has an office in San Francisco, CA.

ABOUT THE ROLE:

Lumafield is seeking a Solutions Engineer to join our Solutions Organization. You will work with a wide range of customers to understand their technical needs during the sales process, new customer onboarding, technical training, and application development. You will be a power user of Lumafield products while embedding yourself as an adjunct engineer to our customers. You will work closely with Sales & Marketing to provide technical input and with Product & Engineering to help craft the tools we can offer to customers.

WHAT YOU’LL DO:

• Act as the technical point of contact for your customer accounts.
• Work with prospective customers to form the problem statements we can solve for them, and then execute evaluations to satisfy those requirements.
• Provide timely, clear communication with customers to ensure they are getting the most out of Lumafield’s products.
• Identify opportunities to craft custom solutions for customers as their needs evolve, then manage the scoping, development, and deployment of the solution.
• Manage customer performance and drive technology adoption through trainings, metrics and customer check-ins.
• Work closely with Engineering, R&D, and Product teams to scope, prototype and develop new solutions or automation where required.
• Create a lasting impact on transforming quality manufacturing operations and making critical industries safer and more sustainable.