Solutions Engineer

at  Payrails

THE COMPANY

Payrails is an innovative technology company with a team that has many years of experience in the payment industry and a real-life understanding of the merchants’ needs. We have seen the complexity firsthand and we have learned from all the challenges we’ve faced. Now we want to help leading technology companies around the world accept payments and build financial services with minimal upfront investments.
Our vision at Payrails is to reimagine payments. We do this by removing heavy reliance on Engineering efforts using composable building blocks that put the control firmly in the hands of our customers. We exist to help our customers become more productive and flexible, impacting directly on their ability to grow.
We are joined in our mission by top-tier investors Andreessen Horowitz, HV Capital, EQT and General Catalyst alongside a great cast of knowledgeable angel investors to enable us to solve the growing complexity of payments.
At Payrails, we are committed to building a team full of the most talented people. Excellence is part of our values and we understand that in order to achieve this, we need to build an environment where skilled people can work openly, collaboratively, and with the utmost trust in one another. We believe people thrive the most when they are fully aware of what the business is trying to achieve, why it is important to the market, and what challenges lie in the way to reaching our goals. In such an environment we believe people can truly excel, grow and enjoy working together. We try hard to be a company where everyone is inspired and feels a sense of responsibility to do the right thing to help us bring our vision to life. Succeeding with us is about finding solutions to the most pressing problems and executing them effectively.

WHAT YOU WILL BE DOING

You as a Solution Engineer will play a crucial role in onboarding merchants onto our platform. This role involves working closely with merchants to understand their business needs, providing technical support during the integration process, and ensuring a smooth transition to our services. This requires a strong technical background, excellent problem-solving skills, passion for delivering exceptional customer service, and hands on approach to own end to end the technical onboarding phase.

• You will lead the technical onboarding process, maximising for customer happiness as well as speed to get the merchant / product live.
• You will act as Merchant’s technical consultant:
• Work closely with Merchants to define the scope & requirements for their use case.
• Develop and present tailored solutions to meet the defined scope & requirements.
• You will lead every merchant integration from a technical perspective:
• Assist in integrating & testing with our API & SDKs.
• Provide technical support and guidance throughout the onboarding process.
• You will be the SPOC for Troubleshooting and technical Support
• Assess and resolve technical issues that arise across the full integration lifecycle.
• Be the SPOC for Merchants’ engineering team and rely on committed SLAs.
• You will build and maintain tech scaffolding needed for a successful integration process
• Assess and implement any tooling.
• Assess and implement any technical process to fast track the onboarding process.
• You will own all technical documentation & trainings materials needed for the onboarding:
• Create & maintain comprehensive technical documentation for merchants.
• Conduct training & workshops to educate merchants on our platform and tools.
• You will master cross team collaboration and communication:
• You will master collaboration with the Program Manager, who will lead the onboarding process from a process perspective (project management).
• You will work closely with Sales, Product, Engineering as well as Payments Strategy teams to meet customer expectations.

YOU’LL BE GREAT FOR THIS ROLE IF

• You have +5 years of experience as a Solution Engineer, ideally in a complex B2B environment.
• You have experience in working with API-first solutions within agile companies.
• You have experience working with Jira, Postman, GitHub, Figma.
• You have a proven track record managing onboarding processes with Enterprise customers.
• You are able to communicate complex problems in a simple and relevant manner at all levels.
• Experience in payments is highly desirable.