Solutions Engineer ( Sales Engineer) - UK

at  Pindrop

WHO WE ARE

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We’re leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you’ll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We’re not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.
Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

YOUR SKILL-SET:

• 10+ years of sales engineering experience, closing $1M+ deals.
• Proven successful selling of very large, complex deals with many moving parts.
• Excellent presentation and communication skills with executive presence and confidence.
• Technical background with specific experience in call center technology within Banking, Brokerage, Insurance, and Retail market sectors.
• Experience with contact center solutions is required, including voice network design, authentication, WFM, call recording, fraud management, or enterprise speech processing solutions.
• A relentless self-starter that drives toward objectives while managing multiple competing priorities and specific deadlines.
• Desire and passion to work at an early-stage, high-growth company.
• Fearless, thoughtful, clear and transparent, curious and inquisitive, open-minded, and persistent.
• A Winner and A Fighter: does not take no for an answer - doesn’t accept things as they are - asks not why but why not.

WHAT YOU’LL DO

• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
• Generate new license revenue by engaging with the account’s technical team to drive toward a technical win.
• Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies.
• Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI.
• Conduct product demonstration to customers/partners and lead successful proof of value (POVs)
• Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership.
• Collaborate with Customer Success solution engineers to build Statements of Work (SOWs) and other technical documents.
• Lead responding to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed.
• Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world