Solutions Engineer

at  Varjo

Varjo is the world-leading provider of enterprise virtual and mixed reality solutions, delivering the highest levels of immersion, performance, and security for the most demanding industrial customers globally. Used by over 25% of the Fortune 100 to transform how they operate, Varjo is known for virtual and mixed reality that look and feel as real as the real world, allowing training astronauts and fighter jet pilots, designing cars, and conducting pioneering medical research across virtual environments. With our technology, professionals can recreate the exact feeling and conditions of real life in 3D, allowing them to work faster, better and more cost effectively.
Founded in 2016, Varjo now operates in over 40 countries worldwide with 200 employees in offices in Helsinki and Washington D.C.
Our multicultural team consists of talents from all around the world, and our daily working language is English. We believe in the power of diversity – where different experiences, backgrounds, and ideas drive innovation and results.

JOB DESCRIPTION

We are looking for a Solutions Engineer to join the Varjo Solutions and Integrations team in Munich, Germany on permanent basis. In this role, you will provide hands-on VR/XR expertise to support the sales team and assist customers with solution development and deployment. You will collaborate closely with end customers to address real-world challenges and work regularly with R&D and Technical Support teams. Your day could involve customer calls, troubleshooting technical issues, reporting them to R&D, onboarding new clients, or acting as a customer success manager to strategic clients. You won’t be alone—our team of six will welcome you aboard.
As part of Varjo’s global team, which spans three countries, you will be primarily responsible for clients and partners in the DACH region and a few neighboring countries. While working independently in this region, you will stay connected to the global team and can expect up to 20% travel. Your role will involve both customer-facing and detailed internal engineering discussions, supporting strategic customer accounts in German and English. Since most of our customers are located in the Munich region, we prefer you to be based there. The role is currently home-office-based, so please ensure you have space to set up your workstation, including a PC and HMDs.
At Varjo, you will thrive in a growth-oriented company with minimal bureaucracy and ample opportunities to take ownership of your work. We value a collaborative, proactive mindset, a passion for learning, and the drive to grow alongside exceptional colleagues in an international business environment. Ambition, passion, trust, and respect define how we work and succeed together at Varjo.

• Serve as the technical bridge between Varjo engineering and customers / strategic partners. Be the bridge between customers and the Varjo technical support team on challenging support cases.
• Support sales and business development with technical depth in finding solutions for customer needs and requirements.
• Join sales team members on calls and onsite demos to answer questions and support deep discovery, take detailed feedback from customers (issues, as well as feature requests), structure it and bring it up with the right people in the organization.
• Help customers to go directly from a concept of XR usage into detailed level understanding of how their needs can be solved.
• Help the customer to scope the technical requirements required to create a successful solution, including software integration, game engines and hardware compatibility.
• Provide strategic guidance to customers and partners regarding wider application and program deployments.
• Proactively address more complex support tickets to ensure customer satisfaction and create favorable conditions to further grow the Varjo business.