Solutions Engineer

at  Vivacity Tech PBC

Vivacity Tech is looking for a Solutions Engineer on our Technical Solutions team to be responsible for providing extensive knowledge to sell software solutions to clients. The Solutions Engineer will work closely with our Sales Team.

QUALIFICATIONS:

• Ability to present ideas in a clean, user-friendly way
• Verbal and written communication skills
• Technical skills with the ability to troubleshoot and assist and train others
• Organizational skills and attention to detail
• Time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
• Ability to work independently

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or equivalent combination of education and experience preferred
• Previous work experience as a solutions engineer
• Familiarity with business hardware and software systems
• Sales, technology, or educational experience preferred

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting or standing at a desk and working on a computer
• Ability to lift/move up to 20 pounds in accordance with hardware

• Conduct client discovery calls with sales representatives
• Meet with customers to discuss their hardware and software needs
• Strategize with the sales team to create customized solutions
• Draft and deliver presentations on targeted products
• Provide post-deployment follow-ups with customers
• Assist in developing and maintaining relationships with existing customers
• Accommodate customers by communicating with the technical solutions team to provide and disseminate information
• Act as a reference and resolver for customers with all technical concerns or issues
• Support the technology solutions and/or sales team with technical related queries in reference to our systems and applications