Solutions Manager Saas

at  Bluecrux

YOUR ROLE

As a Solutions Manager, you’ll ensure that our technical solutions align with customer needs while driving continuous improvement within the product and internal processes. The responsibilities are split into customer-focused and internal/product-focused areas.

CUSTOMER-FOCUSED RESPONSIBILITIES:

• Technical solution alignment: Ensure customer requirements are met through tailored configurations and quality assurance.
• Consultant support & escalation handling: Provide expert guidance to consultants, stepping in for complex scenarios and project escalations.
• Communication & documentation: Engage with clients when needed, communicate technical concepts clearly, and document new approaches for team training.
• Expert problem-solving: Solve complex challenges during client implementations, ensuring solutions are effective and user-friendly.

INTERNAL & PRODUCT-FOCUSED RESPONSIBILITIES:

• Continuous improvement & training: Identify process enhancements and train consultants to improve their skills.
• Product insights & strategy: Share customer feedback with internal teams and contribute to product development by identifying trends and shaping future product directions.

Above all, we believe in your competencies to shape this role to your fit, and we’ll facilitate your growth in this role. This base relevant background will enhance your onboarding :

• Extensive experience: Minimum of 5 years of experience in implementing complex SaaS systems. You’ve seen the pitfalls and various challenges that can arise in large-scale SaaS implementation projects.
• Technical comfort: You should be comfortable with the technical configuration of IT systems and SaaS in particular and have a good understanding of how they work. Familiarity with SQL is a plus.
• You are experienced in functional analysis: you can write a query, translate concepts into technical requirements, and know how to document.
• Content-driven and hands-on: You are content-driven and have a desire to be hands-on with software systems. You thrive on diving into the details and are eager to understand the ins and outs of the software you’re working with.
• Communication skills: Excellent communication and interpersonal skills are essential. You will need to articulate complex technical solutions in a way that both team members and clients can understand.
• Problem-solving ability: You show Master-level reasoning, with the ability to think on your feet and provide quick solutions to complex challenges