Solutions & Services Support

at  Storm Technologies

ABOUT STORM

Founded in June 2000, Storm has established itself as a leading IT value-added reseller. We pride ourselves on delivering exceptional service to corporate and public sector organisations.
As a comprehensive IT solutions provider, Storm offers best-in-class solutions across hardware, software, networking, cloud, and support services. Our commitment to excellence is backed by strong vendor partnerships, industry recognition, and a growing team of skilled professionals in account management, pre-sales, solutions, and technical expertise.
We work tirelessly to maintain and grow our diverse portfolio of private and public sector clients, building lasting relationships based on trust and performance.

KEY SKILLS AND ATTRIBUTES

The ideal candidate will possess:

• A professional and confident demeanour.
• Excellent communication skills.
• A proven ability to thrive in a fast-paced sales or pre-sales environment.
• Dedication to meeting the needs of both internal and external customers.
• The ability to gather customer insights and use them to improve products and services.
• Strong relationship-building skills, earning trust and respect from colleagues, partners, and customers alike.
• The ability to effectively share information to enable informed decision-making across teams.

This role is ideal for someone passionate about IT solutions, customer satisfaction, and contributing to a collaborative team environment. If you’re ready to take on a new challenge, we’d love to hear from you

ROLE OVERVIEW: SOLUTIONS & SERVICES SUPPORT

The Solutions & Services Support role is a key position within our fast-paced business unit. You will assist with daily solution requests, ensuring that customer needs are met efficiently and effectively. This is a fantastic opportunity to join a dynamic team where you’ll receive training and support to help you achieve your full potential.

KEY RESPONSIBILITIES

Your responsibilities may include:

• Managing and administering quotes for a portfolio of vendors.
• Collaborating with the Solutions & Sales team to ensure quotes are accurate and orders are processed seamlessly.
• Liaising with manufacturers to secure and negotiate special pricing discounts for the team and our customers.
• Resolving queries related to the fulfilment of customer orders.
• Ensuring adherence to pre-defined customer service level agreements (SLAs).
• Owning the quote process, providing regular updates to account managers at key stages.
• Managing tasks such as qualifying opportunities, handling renewals, creating sales orders, invoicing, and delivering excellent customer service.
• Building and maintaining strong relationships with internal sales teams, supply chain contacts, and external customers.